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Your Outpatient Visit

Due to the Coronavirus pandemic many of our appointments have become telephone, video, virtual etc. However, we are now also starting to bring back face-to-face appointments for essential cases. 

As such, we have introduced a number of changes and precautions in places to ensure our patients and staff are kept safe.

Watch our video below to learn more about these precautions:

Attending for an outpatients appointment

Attending for a scan

Changes to your outpatient appointment

We have made some changes to our out-patient appointments including switching appointments to a virtual appointment where possible (either by telephone or video), or where clinical teams feel it is safe to do so, rearranging or cancelling appointments.

You will be notified of any changes to your scheduled appointments.

If you are asked to attend for an appointment you will not be able to bring anyone with you due to current visitor restrictions.

Telephone or video outpatient appointments

Some outpatient clinics are continuing to offer telephone or video consultations as an alternative to face-to-face consultations where appropriate. 

These are for pre-arranged appointments only; you will need to have been invited to an appointment to take advantage of a video call and may have been contacted about this already.

If you have not been contacted, you should assume that your face-to-face appointment is going ahead as planned. 

Changing or cancelling your appointment

If you cannot attend for an outpatient clinic appointment please let us know. We can re-arrange the date and allocate a space to another patient. 

To cancel or rearrange please contact the number on your appointment letter or contact Telephone 01270 612200.

Face masks in hospital 

All members of the public now have to wear face masks when in our hospital. This is to reduce the risk of transmitting coronavirus to others. You will be given a mask as you enter the hospital

If you are due to travel to one of our sites and are planning to wear a face mask or covering during your journey you will be asked to remove this and replace it with one of the hospital issued masks on arrival.

For some people, wearing a facemask may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. 

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

If wearing a face mask is difficult for you please contact the number on your clinic letter.

Arriving at the Hospital

We have separate entrances and waiting areas for a number of our outpatient departments

You may be asked to use a particular car park and dedicated hospital entrance, so please check your clinic letter for details on where to go when you arrive.

You will be greeted by hospital staff who will take your temperature and give you a mask to wear

Make sure you use the hand sanitiser as you enter the hospital or wash your hands. 

Make your way to the reception area or clinic if you know where you are going.

We are keeping the number of patients in our waiting areas to a minimum. If you are early for your appointment, you may be asked to wait in your car until you are called

We have facilities available however, such as our coffee shop, if you need somewhere to wait.

Please do not go into any other wards or clinical areas other than those you need to visit.

We are sorry but no visitors are allowed in the hospital at this time except in exceptional cases where carers may be allowed to remain with you. If you think you may need a carer with you, please discuss this before your visit with the department.

When not to come to your appointment

You should not visit the hospital if you or anyone you live with have flu-like symptoms, cough, fever or cold or if you have had vomiting or diarrhoea in the last three days. In this instance we would ask you to reschedule your appointment. This is to make sure you are not infectious to other patients.

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