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Macmillan Information and Support Service

Welcome to the Macmillan Information and Support Service.  We are based in the Macmillan Cancer Unit at Leighton Hospital, Crewe.  
Due to COVID-19 the Macmillan Information and Support Service is currently only accessible by telephone (01270 273603/278343), email (Macmillan.Info-Support@mcht.nhs.uk) or via video conference (by appointment).  
Please do not come to the Macmillan Cancer Unit unless you have a clinical appointment.  
As we are currently closed to visitors in the Macmillan Information and Support Service, please watch the following videos for further information:

COVID-19 - Guidance for Cancer Patients

Latest guidance for people living with cancer and concerns about coronavirus can be found here:


For other queries we have the following support available:

 Macmillan information resources – Macmillan website www.macmillan.org.uk

  • Macmillan financial support services www.macmillan.org.uk/financialsupport
  • Macmillan Support Line for practical, emotional, clinical and financial help 8am – 8pm – 0808 808 0000
  • Macmillan Web Chat online 8am – 8pm link is here   
  • Macmillan online community through Macmillan website 24 hours a day 7 days a week www.macmillan.org.uk
  • Macmillan Diagnosis Campaign - via the Macmillan Cancer Support Website


Who we are

When you're affected by cancer, having the right kind of information and support at the right time is essential. The Macmillan Cancer Information and Support Service at Leighton Hospital provides a confidential service for anyone affected by cancer.  This includes people who:

  • Require information about cancer

  • Have a cancer diagnosis

  • Have survived cancer

  • Are living with the consequences of a cancer diagnosis

  • Are a carer, relative, or friend with someone with cancer

  • Are healthcare professionals

Macmillan team

How we can help

Staffed by the Macmillan Cancer Information and Support Manager, Macmillan Cancer Information and Support Co-ordinator and trained volunteers, we can provide:

  • Information about all aspects of living with cancer

  • Travel insurance information

  • Information and support over the phone, email or via video conference

We can provide support by offering

  • Time to talk in a confidential and relaxing environment on a one-to-one basis

  • Access to psychological support

  • Access to benefits advice

  • Links to local support services

All information booklets and other media sources are available free of charge, as are psychological supports, Look Good Feel Better Workshops and the HOPE Course.

Phlebotomy Services  

The Macmillan Cancer Unit at Leighton Hospital runs a walk-in Phlebotomy Service on Mondays and Tuesdays from 8.30 am to 12.00 pm.  Please note that this service is for patients who are having treatment only.  

If you are not in treatment you will need to have your bloods taken at the main Phlebotomy Department at Leighton Hospital or at Victoria Infirmary.  Please note this is currently an appointment only service.

Please contact the Phlebotomy Call Centre to book a blood test by calling 01270 826400.
You can also email Blood.tests@mcht.nhs.uk if this is more convenient.

Alternatively, check with your GP Surgery as to whether they have a Phlebotomy Service.

Psychological Support

Psychological support is available by referral.  If you would like to access support, please discuss this further with your clinical specialist nurse or the Macmillan Information and Support Service.

Macmillan Benefits Advice Service

The Macmillan Benefits Advice Service is able to support you with:

  • Check which Benefits you're entitled to
  • Help you apply for Benefits and grants
  • Support you with Benefits problems
  • Help you apply for a Blue Badge
  • Support you to get help with debt and housing issues

The Macmillan Benefits Advice Service is currently only running a telephone service - please call 01270 303006 to access Benefits support.

Support Groups

Due to COVID-19 all our usual face-to-face support groups have been cancelled.  However, many groups are running virtual or telephone supports during this time.  Please see our list of "Local Support Groups" and "Online Cancer Supports for Patients" for further information.

HOPE Course - Finding difficult to return live after cancer?  

Successfully run for the last 5 years by the Macmillan Information and Support Service from Mid Cheshire Hospitals NHS Foundation Trust, the HOPE Course is Macmillan's free 21/hour a week self-management course.  The course concentrates on focusing and rediscovering your inner strengths and resilience to help you cope emotionally, psychologically and practically.  Time is spent in facilitated discussions, group activities and information sharing.  The course deals with:

  • Goal setting and action planning
  • Looking for solutions to problems
  • Stress management (e.g. mindfulness and relaxation)
  • Fatigue management
  • Identifying your strengths
  • Becoming more positive, grateful and appreciating life more
  • Healthy lifestyles (e.g. eating more healthily and physical activity)
  • Prioritising the important things in life
  • Fear of cancer recurrence
  • Body image and sexuality and intimacy
  • Communication skills

Due to COVID-19 this course is currently being offered online by Macmillan Cancer support as "iHOPE".  For more information and how to register visit: https://coventryhls.eu.qualtrics.com/jfe/form/SV_bIXGI1ADihkwTAN

Look Good Feel Better Virtual Workshops

Due to COVID-19 our Look Good Feel Better Workshops have been cancelled.  However, Look Good Feel Better are running virtual workshops for men and women. They also have lots of useful tutorial on their website.  To find out more, please contact the charity directly:

Tel:  07545 551531                                Email:  info@lgfb.co.uk                                Website:  www.lgfb.co.uk 

Wig Suppliers

Some cancer treatment can cause hair loss.  If you decide you would like to wear a wig, it is a good idea to get one before your start treatment.  It will be easier to match the wig to your own hair colour and style.  You can also get used to wearing the wig before your hair starts to fall out.  You will be given a surgical appliance "prescription" which allows £95 towards the purchase of a wig.  Please see the our list of wig suppliers for further information:  

You will see from this document that many of our wig suppliers are providing services during lockdown. 

Travel Insurance

If you are living with cancer, you should check with your doctor or other healthcare professional that you are fit to travel. But even if you are fit to travel, this does not guarantee that you can get insurance to cover your cancer.  When buying travel insurance, you need to check whether the policy will cover claims related to pre-existing medical conditions, including cancer. There are some companies that specialise in providing this kind of travel insurance and we have compiled a list of these companies.

Remember it is a good idea to get quotes from a range of different insurance providers.

How to find us

The Service is based in the Macmillan Cancer Unit, Leighton Hospital, Middlewich Road, Crewe CW1 4QJ. The Macmillan Unit is to the left of the front of the main hospital entrance.  If entering via the main outpatients, we are along the corridor to the right.  Please do not come to the Macmillan Unit unless you have a clinical appointment.


Tel:  01270 273603 or 01270 278343

Email:  Macmillan.Info-Support@mcht.nhs.uk

Web Page:  www.mcht.nhs.uk/mac.info

Opening Times

Monday to Friday, 9.00 am - 3.00 pm (excluding Bank Holidays)


By Rail:  Crewe Station is a short taxi drive or by the number 6 and 12 buses from Rail House

Buses:  6, 12, 31, 42, 78 and 317

Hospital car parking:  All car parks are 'pay on foot'