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Trust Scores Highly In National Staff Survey

Tuesday, February 24, 2015


Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) has been rated amongst the best 20% of Acute Trusts in a number of key performance areas, according to the results of the latest national NHS Staff Survey.

The survey, which is conducted every year, is widely recognised as an important way of ensuring that the views of staff working across all areas and occupations within the NHS can influence improvements both locally and nationally.  The results highlight areas where healthcare organisations are doing well in terms of patient care and staff satisfaction, in addition to aspects where improvements may be needed.

Whilst participation in the survey is not compulsory, staff are strongly encouraged to use the opportunity to give their opinions and views about the Trust.  The response rate at MCHFT for the latest survey was 65%, one of the highest in the country for Acute Trusts.  The higher the response rate, the more confident the Trust can be that the survey findings are representative of the views of staff at the organisation as a whole and signifies a greater degree of staff engagement.

When comparing the latest survey results, which covers 2014, with other Acute Trusts nationally, MCHFT is amongst the best 20% in 13 areas, ‘better than average’ in nine, and ‘average’ in three, with only four areas scoring ‘below average’.  Some of the most positives findings in the survey are:


  • Being in the best 20% of all Acute Trusts for staff recommending the Trust as a place to work or receive treatment.

  • Being in the top 20% for staff feeling engaged with their work, their colleagues and the organisation as a whole.  The Trust scored 3.83 out of 5, compared to the national average of 3.74.

  • Being in the best 20% for staff job satisfaction.

  • Being in the best 20% for staff feeling satisfied with the quality of work and patient care they are able to deliver.

  • Being in the best 20% for staff feeling that the procedure for reporting incidents is fair and effective, and that feedback is used to make informed decisions within the organisation.

  • Being in the best 20% for staff feeling they have support from their immediate managers and also that there is good communication between staff and senior management.

  • Scoring better than average for the number of staff looking forward to going to work and being enthusiastic about their jobs.

  • Scoring lower than average for the number of staff experiencing physical violence from colleagues or experiencing harassment or abuse from patients, relatives or the public.


Tracy Bullock, MCHFT Chief Executive, said: “I am very pleased with the results of the latest Staff Survey, particularly with regards to the high proportion of staff who would recommend us as a place to work and to receive treatment.

“This national survey is an important method for our staff to be able to feedback on their day-to-day experiences of working here.  We always take on board the suggestions of our workforce and it is pleasing that the changes that we have made in recent years have had a positive impact on our staff as well as our patients.

“Whilst the majority of findings in this report are positive, including being amongst the best 20% of similar Trusts in 13 out of the 29 key areas, we will be looking at the areas where we may be able to do even better and the appropriate actions will be taken to ensure further improvements are made for the benefit of our staff and patients alike.”

For further information on the NHS Staff Survey, please visit www.nhsstaffsurveys.com (external website, link opens in new window).