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Stay Safe And Avoid Waiting In A&E – Contact NHS 111 First

3 December 2020

People in Cheshire who need urgent NHS care are being urged to contact NHS 111 before they decide to walk into A&E.

NHS 111 is now able to book a time slot for attendance at an emergency department or – if appropriate – can support you to access the alternative service you need, first time.

To improve patient experience, and prevent crowding in emergency departments, the new system has been launched at all three of Cheshire’s hospital Trusts – The Countess of Chester, East Cheshire and Mid Cheshire Hospitals.

People with life-threatening conditions or those that need emergency attention should still call 999.

Seif Ahmad, Emergency Department Service Lead at Leighton Hospital, said:

“Nobody is going to be turned away from our emergency department but, so we can avoid a lot of people arriving at the same time, if you have an urgent – but not emergency – health issue contact NHS 111 to find out where you should be treated and when.

“If it is decided you should go to the emergency department, by giving you an appointment slot we can see and treat you more quickly and safely maintain social distancing in our waiting room to protect you from the risk of COVID-19 as well as seasonal illnesses like flu and colds.”

In addition to the free NHS 111 phone line, NHS 111 can also be contacted online: https://111.nhs.uk/