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Hospital Projects Recognised At National Awards Ceremony

Maureen Brown and Tracy Falkland PENNA 2018
Maureen Brown, Endoscopy Clinical Nurse Manager and Tracy Falkland, Endoscopy Unit Nurse Manager with their awards.

14 June 2018

Three local hospital projects have been recognised at a national awards ceremony aimed to share and celebrate examples of excellent patient experience.

The Patient Experience Network (PEN) National Awards are the first patient experience awards in the UK and celebrate the delivery of outstanding patient experience by health and social care organisations.

The annual ceremony’s ambition is to recognise the delivery of excellent patient experience, as well as inspiring health and social care workers to improve patient and staff experience to the best of their ability.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT), which manages Crewe’s Leighton Hospital, Northwich’s Victoria Infirmary and Elmhurst Intermediate Care Centre in Winsford, won two awards at the recent Birmingham event.

The first award went to the Trust’s ‘To Take Out Medications’ project, which won the ‘Measuring, Reporting and Acting’ category.

The project saw the introduction of a pharmacy printer on the Acute Medical Unit, which allowed staff to label stock medications in the area rather than going to the hospital’s main pharmacy. This initiative has resulted in significantly reduced discharge delays for patients, increasing patient satisfaction.

Mid Cheshire Hospitals was also awarded the ‘Turning it around when it goes wrong’ award for the work that the hospital’s Endoscopy team has produced around educating staff and patients about how to withdraw consent during an endoscopy procedure.

The team implemented a number of local and national initiatives to improve written patient information to ensure patients and staff fully understood the consent process. The project has resulted in improved levels of patient satisfaction.

Maureen Brown, Clinical Nurse Manager for Endoscopy, led on the withdrawal of consent initiative. She said: “The recent work from the Endoscopy team is a compelling example of how we have made suitable changes in direct response to concerns previously raised by patients.

“The success of this project has been down to the leadership within the team and their desire to make sustainable improvements in response to feedback from service users.

“I am delighted that the team has been recognised for their work and I am extremely proud of the difference they have made to delivering patient experience.”

The Trust was also recognised for its partnership working to improve patient experience. The ‘In This Moment’ dance and dementia project was a finalist for the ‘Partnership Working to Improve the Experience’ category at the event.

MCHFT worked alongside Cheshire Dance, who frequently visited the hospital to perform dance and movement routines with patients on the rehabilitation ward or those with dementia. The music and movement helps to stimulate memories or moments of awareness and has led to improvements in patients’ physical and mental health.

Tracy Bullock, Chief Executive of Mid Cheshire Hospitals, said: “I am delighted a number of our teams have received much-deserved recognition for their continued work to improve patient experience at Mid Cheshire Hospitals.

“The recognition is an accurate reflection of all the hard work that our staff produce to ensure patient satisfaction is as best as it can be.

“Congratulations to all those who won and those who were nominated for awards.”