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Double Delight At National Awards For Local Hospital Projects  

Virtual Fracture Clinic
Virtual Fracture Clinic receive PEN Award

17 April 2019

Two local hospital projects have been recognised at a national awards ceremony aimed to share and celebrate examples of excellent patient experience. 

The *Patient Experience Network (PEN) National Awards recognises the delivery of outstanding patient experience by health and social care organisations. 

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT), which manages Crewe’s Leighton Hospital, Northwich’s Victoria Infirmary and Elmhurst Intermediate Care Centre in Winsford, won two awards at the recent Birmingham event. The Trust was also named as a finalist in three further categories.   

The first award went to the Trust’s Surgical Ambulatory Care Unit (SACU) in the category of ‘Integration and Continuity of Care’. 

SACU was recognised for providing patients with high quality emergency care that is managed safely and appropriately the same day without admitting them to a hospital bed.  

The hard work and commitment of the team has led to a 104.5% increase in the number of emergency GP patients discharged home the same day, freeing up 102 beds at Leighton Hospital every month since the unit opened in September 2016. This has meant that beds are free for other patients who need them.  

Helen Williamson, Matron and Project Lead for SACU at Mid Cheshire Hospitals, said: “The success of this project has been down to the hard-working staff who have been working tirelessly to ensure patients get timely and optimum treatment, but are then supported to return home the same day.   

“I am delighted that the team has been recognised and I am extremely proud of the difference they have made to delivery of a high quality patient experience.”   

The unit was also a finalist in the ‘Strengthening the Foundation’ category, which recognised the Trust’s commitment to delivering excellent patient experience through the introduction of this innovative new service.   

The second award of the evening went to the Trust’s ‘Virtual Fracture Clinic’ in the category of ‘Innovative Use of Technology, Social and Digital Media’.   

The project has been delivering a cost-effective service whilst ensuring patients are managed according to best evidence.  

Many thousands of patients have benefitted from the virtual clinic, which allows patients to manage their broken bones safely and reduces the number of times they need to visit hospital. The project has also reduced clinic waiting times for those that do have to return to hospital for fracture appointments. 

Mr. Nick Boyce Cam, Consultant Orthopaedic and Trauma Surgeon, said: “The team has worked hard to get this project in place and it has had a positive impact on patient care. Patients are now receiving the correct treatment sooner with fewer visits to hospital.   

“To be recognised at a national level for this work is more praise to the team and the great work that they do.” 

Julie Tunney, Director or Nursing and Quality at the Trust, added: “I am delighted a number of our teams have received much-deserved recognition for their continued work to improve patient experience at Mid Cheshire Hospitals. 

“The recognition is a reflection of all the hard work that our staff produce to ensure patient satisfaction is as best as it can be. 

“Congratulations to all those who won and those who were nominated for awards.”