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Disruption To Telephone Lines On Wednesday 26 May (6-9am)

24 May 2021

On Wednesday 26 May, between 6 and 9am, the Trust will be carrying out urgent works to its telephone lines which will affect incoming calls to the Northwich (01606 564134) and Winsford (01606 564139) Care Community Hubs. 

This will also affect Victoria Infirmary Northwich’s (VIN) main contact number (01606 564000).

During this time, external callers wanting to contact one of the hubs should call our Switchboard on 01270 255141 to be transferred to the relevant team.

Will any lines/services be unaffected?

Please note that this work will only affect two Care Community Hub numbers - all other phone lines, including Switchboard, will be available as normal.

It will still be possible for our staff to make internal calls, as well as external calls from the affected numbers.

Why is the work taking place?

The Trust’s incoming telephone lines will soon no longer be supported by service providers. This essential work will replace the lines, which also experience regular faults, with a more resilient and supported platform.

We would like to apologise in advance for any inconvenience caused, and would like to ask for your help in informing colleagues, patients and partners to use our Switchboard as the main contact point for the Northwich and Winsford Care Community Hubs  between 6am and 9am on Wednesday.