[Skip to content]

Mid Cheshire Hospitals - NHS Foundation Trust
Departments and services How To Find Us
Search our Site

Local Patients Advised To Use The Most Appropriate Service

9 March 2018

With NHS services across the region experiencing high demand, we’re being advised of the best routes to take to get the medical help we need.

NHS South Cheshire Clinical Commissioning Group (CCG), NHS Vale Royal CCG and Mid Cheshire Hospitals NHS Foundation Trust are reminding us that A&E services are for potentially life-threatening emergencies and serious conditions.   

If you don’t have this type of condition you are likely to experience long waiting times whilst also increasing demand on services. Instead, you could be getting better sooner by using another service.

NHS 111

You will be directed to 111 if you call your normal GP service out-of-hours, but 111 is available 24/7. If you've called 111 you will be assessed by a team of highly trained call advisors and clinicians. Depending on your condition, you could receive a home visit from an Out of Hours GP or one of any number of other outcomes based on your telephone assessment.

Community pharmacies

Pharmacists are highly trained clinicians. They can give expert advice on common illnesses including coughs, colds, aches and pains and they can answer questions about prescribed medicines. They can also advise on treatment of minor injuries. 

Self care

You can be prepared to treat minor illness and injury at home using a well-stocked stocked medicine cabinet.  You can find more self-care advice on the CCG websites:


Dental Care

Urgent dental care for patients in Cheshire and Merseyside is accessed via our Dental Helpline on 0161 476 9651 from 9am to 9.30pm every day, including weekends and Bank Holidays.

The service is provided according to strict clinical criteria, and when you call you’ll be assessed by a member of the clinical team.

Dr Andrew Wilson, GP and Chair of NHS South Cheshire CCG, said: “By knowing more about the different health services available and what they offer, you can get yourself and your family the right treatment much faster. 

“As a GP, I know that when my practice is busy, some of my patients aren't sure what to do when they need immediate health advice or care, but it's not a 999 emergency. 

“There are a range of alternative services available locally. By phoning NHS 111 you will still be able to speak to a GP or other clinician whenever you need to, and they will be able to get the care that you need.” 

NHS 111 is free and gives confidential health guidance and advice, 24 hours a day 365 days a year.  Run by North West Ambulance Service, they will also direct you to other local services where appropriate.

For more information on all essential medicine must-haves visit the NHS Choices website: https://www.nhs.uk/pages/home.aspx